1. General Provisions
- Refunds for digital goods, including images and videos, are only available in exceptional cases since the nature of digital goods makes returns impossible once the product is delivered.
- Before purchasing, the buyer is responsible for carefully reviewing the product description and specifications.
2. Refund Grounds
A refund may be issued only under the following circumstances:
- Defective product: If the provided image or video file is corrupted or unusable.
- Delivery error: If the buyer received a product that does not match the order (e.g., wrong file format, incorrect resolution, content mismatch, etc.).
- Cancellation before download: A refund is possible if the purchase is canceled before the product is downloaded.
3. Refund Conditions
- A refund request must be submitted within 7 days of the purchase date.
- The buyer must provide proof of the issue (e.g., screenshots of the error, description of the product mismatch, etc.).
- If the digital product has been successfully downloaded and used, a refund is not provided, except in the cases mentioned above.
4. Refund Procedure
- Refund requests are submitted through the feedback form on the website or via email.
- The company will review the refund request within 10 business days.
- If the refund is approved, the funds will be returned to the same payment method used for the purchase within 5-10 business days.
5. Exceptions
- No refunds will be provided for products that did not meet the buyer’s subjective expectations (e.g., change of mind, different expectations, etc.).
- Refunds are not applicable to products obtained for free or as part of promotional campaigns.
6. Customer Support
In case of any questions or issues related to the purchase of digital goods, buyers can contact customer support via email or the website form.
