{"id":5235,"date":"2021-04-15T23:54:39","date_gmt":"2021-04-15T20:54:39","guid":{"rendered":"https:\/\/byezh.ru\/?page_id=5235"},"modified":"2024-08-18T13:35:53","modified_gmt":"2024-08-18T10:35:53","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/ezhstore.me\/pt\/refund-policy\/","title":{"rendered":"Pol\u00edtica de reembolso"},"content":{"rendered":"<h4 class=\"wp-block-heading\">1. <strong>Disposi\u00e7\u00f5es gerais<\/strong><\/h4><ul class=\"wp-block-list\"><li>Os reembolsos para produtos digitais, incluindo imagens e v\u00eddeos, s\u00f3 est\u00e3o dispon\u00edveis em casos excepcionais, pois a natureza dos produtos digitais impossibilita a devolu\u00e7\u00e3o ap\u00f3s a entrega do produto.<\/li>\n\n<li>Antes de comprar, o comprador \u00e9 respons\u00e1vel por analisar cuidadosamente a descri\u00e7\u00e3o e as especifica\u00e7\u00f5es do produto.<\/li><\/ul><h4 class=\"wp-block-heading\">2. <strong>\u00c1reas de reembolso<\/strong><\/h4><p>Um reembolso pode ser emitido somente nas seguintes circunst\u00e2ncias:<\/p><ul class=\"wp-block-list\"><li><strong>Produto defeituoso<\/strong>: Se o arquivo de imagem ou v\u00eddeo fornecido estiver corrompido ou inutiliz\u00e1vel.<\/li>\n\n<li><strong>Erro de entrega<\/strong>: Se o comprador recebeu um produto que n\u00e3o corresponde ao pedido (por exemplo, formato de arquivo incorreto, resolu\u00e7\u00e3o incorreta, incompatibilidade de conte\u00fado, etc.).<\/li>\n\n<li><strong>Cancelamento antes do download<\/strong>: O reembolso \u00e9 poss\u00edvel se a compra for cancelada antes de o produto ser baixado.<\/li><\/ul><h4 class=\"wp-block-heading\">3. <strong>Condi\u00e7\u00f5es de reembolso<\/strong><\/h4><ul class=\"wp-block-list\"><li>A solicita\u00e7\u00e3o de reembolso deve ser enviada dentro de <strong>7 dias<\/strong> da data da compra.<\/li>\n\n<li>O comprador deve fornecer prova do problema (por exemplo, capturas de tela do erro, descri\u00e7\u00e3o da incompatibilidade do produto, etc.).<\/li>\n\n<li><strong>Se o produto digital tiver sido baixado e usado com sucesso, n\u00e3o haver\u00e1 reembolso, exceto nos casos mencionados acima.<\/strong><\/li><\/ul><h4 class=\"wp-block-heading\">4. <strong>Procedimento de reembolso<\/strong><\/h4><ul class=\"wp-block-list\"><li>As solicita\u00e7\u00f5es de reembolso s\u00e3o enviadas por meio do formul\u00e1rio de feedback no site ou por e-mail.<\/li>\n\n<li>A empresa analisar\u00e1 a solicita\u00e7\u00e3o de reembolso dentro de <strong>10 dias \u00fateis<\/strong>.<\/li>\n\n<li>Se o reembolso for aprovado, os fundos ser\u00e3o devolvidos ao mesmo m\u00e9todo de pagamento usado para a compra dentro de <strong>5 a 10 dias \u00fateis<\/strong>.<\/li><\/ul><h4 class=\"wp-block-heading\">5. <strong>Exce\u00e7\u00f5es<\/strong><\/h4><ul class=\"wp-block-list\"><li>Nenhum reembolso ser\u00e1 fornecido para produtos que n\u00e3o atenderam \u00e0s expectativas subjetivas do comprador (por exemplo, mudan\u00e7a de opini\u00e3o, expectativas diferentes, etc.).<\/li>\n\n<li>Os reembolsos n\u00e3o se aplicam a produtos obtidos gratuitamente ou como parte de campanhas promocionais.<\/li><\/ul><h4 class=\"wp-block-heading\">6. <strong>Suporte ao cliente<\/strong><\/h4><p>Em caso de d\u00favidas ou problemas relacionados \u00e0 compra de produtos digitais, os compradores podem entrar em contato com o suporte ao cliente por e-mail ou pelo formul\u00e1rio do site.<\/p><p><\/p>","protected":false},"excerpt":{"rendered":"<p>1. 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Suporte ao cliente Em caso de d\u00favidas ou problemas relacionados \u00e0 compra de produtos digitais, os compradores podem entrar em contato com o suporte ao cliente por e-mail ou pelo formul\u00e1rio do site.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":31,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-5235","page","type-page","status-publish"],"rankMath":{"parentDomain":"ezhstore.me","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"A imagem destacada deve ter pelo menos 200 por 200 pixels para ser reconhecida pelo Facebook e outros sites de m\u00eddia 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General ProvisionsRefunds for digital goods, including images and videos, are only available in exceptional cases since the nature of digital goods makes returns impossible once the product is delivered. Before purchasing, the buyer is responsible for carefully reviewing the product description and specifications.2. Refund GroundsA refund may be issued only under the following circumstances:Defective product: If the provided image or video file is corrupted or unusable. Delivery error: If the buyer received a product that does not match the order (e.g., wrong file format, incorrect resolution, content mismatch, etc.). Cancellation before download: A refund is possible if the purchase&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"ezh","url":"https:\/\/ezhstore.me\/pt\/author\/ezh\/"},"comments_num_v2":"0 comments","taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"ezh","author_link":"https:\/\/ezhstore.me\/pt\/author\/ezh\/"},"comment_info":0,"jetpack_sharing_enabled":true,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"foxiz_crop_g1":false,"foxiz_crop_g2":false,"foxiz_crop_g3":false,"foxiz_crop_o1":false,"foxiz_crop_o2":false,"foxiz_crop_920x0":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"web-stories-poster-portrait":false,"web-stories-publisher-logo":false,"web-stories-thumbnail":false},"uagb_author_info":{"display_name":"ezh","author_link":"https:\/\/ezhstore.me\/pt\/author\/ezh\/"},"uagb_comment_info":0,"uagb_excerpt":"1. General Provisions 2. Refund Grounds A refund may be issued only under the following circumstances: 3. Refund Conditions 4. Refund Procedure 5. Exceptions 6. Customer Support In case of any questions or issues related to the purchase of digital goods, buyers can contact customer support via email or the website form.","_links":{"self":[{"href":"https:\/\/ezhstore.me\/pt\/wp-json\/wp\/v2\/pages\/5235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ezhstore.me\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ezhstore.me\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ezhstore.me\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ezhstore.me\/pt\/wp-json\/wp\/v2\/comments?post=5235"}],"version-history":[{"count":6,"href":"https:\/\/ezhstore.me\/pt\/wp-json\/wp\/v2\/pages\/5235\/revisions"}],"predecessor-version":[{"id":16965,"href":"https:\/\/ezhstore.me\/pt\/wp-json\/wp\/v2\/pages\/5235\/revisions\/16965"}],"wp:attachment":[{"href":"https:\/\/ezhstore.me\/pt\/wp-json\/wp\/v2\/media?parent=5235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}